The Sobrato Organization SMS Privacy Policy and Terms

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Effective Date: June 1, 2025

This agreement is between you and The Sobrato Organization or one of its affiliates. All references to “The Sobrato Organization,” “we,” “our,” or “us” refer to The Sobrato Organization, 599 Castro St. Suite 400, Mountain View, CA 94041.

1. Introduction

The Sobrato Organization (“we,” “us,” or “our”) is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, and safeguard your personal information when you opt in to receive SMS (text) messages from us.

2. Information We Collect

When you opt in to our Text Message Service, we collect:

  • Your mobile phone number
  • Personal identifiers (e.g., name, email, if voluntarily provided)
  • SMS interaction data (e.g., delivery confirmations, responses)

We may also collect usage and device data from our website and digital services as outlined in our Privacy Policy.

3. How We Use SMS Data

We use SMS-related data to:

  • Send informational and service-related messages (e.g., updates, reminders, organizational news)
  • Respond to your inquiries
  • Improve our communication services

Message frequency may vary. Standard message and data rates may apply.

4. Opt-In Consent

By opting in, you consent to receive recurring messages from The Sobrato Organization. Consent is not a condition of any purchase or program participation. You may withdraw consent at any time by replying “STOP” to any message.

The Sobrato Organization collects opt-in verbally over the phone. Customers provide their number and are informed that by providing their number they consent to receive informational messages from The Sobrato Organization.

“Do you, [The Customer], consent to receiving informational SMS messages regarding your services from The Sobrato Organization? Please note that depending on your telecom plan, a cost per SMS message may be applied by your carrier.”

A response of “Yes” from the customer signifies an Opt-In

A response of “No” from the customer signifies and Opt-Out

5. Opt-Out and Help

  • To Opt Out: Reply “STOP” to any SMS message. You will receive confirmation of your opt-
    out.
  • For Help: Reply “HELP” or contact us at privacy@sobrato.com or (650) 876-7010.

6. Data Sharing and Third Parties

We do not sell or share mobile numbers or SMS data with third parties for marketing purposes. We may share limited data with:

  • Service providers (e.g., SMS gateway vendors, analytics partners)
  • Legal authorities if required to comply with law
  • In the event of an organizational restructure or merger

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct or update inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time

To exercise these rights, email us at privacy@sobrato.com.

8. Mobile Opt-In Data Statement

We affirm that mobile opt-in information will not be shared with third parties for marketing purposes.