Position Announcement: Site Manager – Sobrato Center for Nonprofits
Sobrato Philanthropies creates social change by partnering with communities to build a world that is more inclusive, equitable, and sustainable. Guided by the business philosophy and personal values of the Sobrato family, three generations engage in grantmaking, advocacy, impact investing, and collaborative efforts designed to create impact in the communities they serve. Sobrato Philanthropies is part of The Sobrato Organization, a multi-generational, family-owned real estate and investment firm that has played a dynamic role in the emergence and growth of Silicon Valley for nearly 70 years. Sobrato Philanthropies leverages the combined power of multiple giving vehicles, including the Sobrato Family Foundation, which has focused on building opportunity in Silicon Valley since 1996. The Sobrato family is committed to building a strong and vibrant Silicon Valley community through business and philanthropic leadership.
Sobrato Philanthropies’ Silicon Valley strategy leverages grantmaking and in-kind office space to build a resilient and effective nonprofit community serving low-income Silicon Valley residents and increasing stability and economic mobility for low-income individuals in the region. The Economic Mobility Program makes grants across three portfolios – Essential Human Services, Pathways for Success, and Bachelor’s Completion – toward a vision of expanded opportunity for low-income Silicon Valley residents. Sobrato Philanthropies also invests directly in the region’s nonprofit ecosystem by providing in-kind office and meeting space through its four Sobrato Centers for Nonprofits. Beyond these programs, Sobrato Philanthropies has expanded to new strategies including impacting systemic change on behalf of English Learners in the state and investing in ocean conservation and plastic reduction efforts globally.
About The Position
The Sobrato Centers provide office space to 70+ Bay Area nonprofits and offers conference facilities for numerous local nonprofits, free-of-charge with a vision of creating a resilient and effective nonprofit community serving low-income Silicon Valley residents. The Site Manager is the single on-site Sobrato staff person at the Center on a day-to-day basis, with support from security, a building engineer, and occasional receptionist services. This position will manage the center to ensure effective and efficient operations, maintain a safe environment, and develop a sense of community and connection among the tenants. The Site Manager is responsible for overseeing daily operations, developing intra-center communications, streamlining administrative procedures, managing relationships with vendors and service providers, and providing attentive customer service to tenants and conference center users. While responsible for general coordination of the onsite SCNP community, the Site Manager will also partner and provide support to a Property Management team, building engineer, security and vendors, and will facilitate property logistics and be responsible for oversight and maintenance. This position requires a professional, flexible, and responsive individual who serves as the public contact and a representative of the Sobrato Center for Nonprofits. The position handles inquiries and scheduling for the public meeting rooms, co-creates policies and procedures, responds to tenant maintenance requests, develops community engagement opportunities and communications, responds to onsite emergencies, and supports the capital improvement work of the Sobrato Centers for Nonprofits. The ideal candidate will have excellent discretion and judgment and be able to pivot and reprioritize in a fast-paced environment. We are currently hiring at two different nonprofit center locations: Redwood Shores and Palo Alto (Bayshore).
Conference Center Management
- Greet all users and their guests in a professional, friendly, and welcoming manner.
- Professionally and promptly respond to phone, email and in-person inquiries about the conference facilities, and provide tours and orientations of the space to educate guests on policies and features.
- Enforce policies effectively and graciously; educate partners on the purpose of the policies, and help develop followership for successful feeling of synergy between the foundation and the community.
- Develop and maintain written policies and procedures, marketing and collateral materials for the Centers.
- Promptly process all room reservations and schedule on master calendar; generate daily and monthly reports regarding usage.
- Obtain and track all required meeting reservation documents to ensure compliance with insurance and policies.
- Ensure all users are adequately trained so they are equipped to operate in a self-sufficient manner, (e.g., room setup, phone/polycoms, A/V equipment, temperature settings, use of kitchen areas, and access to storage facilities, etc.)
- Ensure that conference rooms, kitchens, shared spaces, equipment, and storage areas are well maintained.
- Coordinate in partnership with the Property Management (PM) team on any conference room repairs needed.
- Host orientations annually and as needed to ensure guests are up to date on all current policies as it pertains to the Conference Center usage.
Communications and Nonprofit Center Community Facilitation
- Interface with tenants and provide news, updates, and correspondence in-person and through an online collaboration site and monthly newsletter.
- Foster a dynamic network and build the sense of community for tenants through strong relationships and creative programming and functions, including socials, and partner on SFF-sponsored tenant events.
- Support communications activities and charitable campaigns for SCNP community
- Support event planning for key Sobrato Family Foundation meeting
- Partner with the Program Director and/or cross department teams on creating, supporting and executing opportunities for the tenant base and program.
- Provide support and coordination for Property Management led orientations to inform and remind tenants of property policies and procedures.
- Provide as needed support, access and direction to the building engineer and vendors for facility related items
- Conduct daily building and property walk-through inspections (interior & exterior) and follow up partner with the PM team to ensure all needs are addressed.
- Assist with annual budget and RFP (request for proposal) process and invoice discrepancy resolution.
- Participate in and support emergency planning and preparedness for tenants and conference center guests; conduct annual drills.
- Provide after hours and on-call availability for emergencies, if needed.
- Partner with Property Management team and vendors on property wide projects including, but not limited to construction, capital projects, move ins/outs, security etc.
- Support training and onboarding of new staff as needed.
- Work with other Foundation teams to advance collective strategies.
- Complete special projects as assigned.
- Overtime may be required.
Qualifications & Abilities
- Bachelor’s degree, or equivalent combination of education and experience.
- Excellent customer service skills and personable, professional demeanor.
- Outstanding verbal, written, and interpersonal communication skills. Ability to write clearly and succinctly.
- Ability to work proactively and prioritize responsibilities as needs change.
- Punctual and able to work with minimal supervision.
- Able to move light furniture (eg. conference chairs, tables using dolly).
- Independent work style with ability to effectively partner and collaborate with other team members.
- Strong computer skills and ability to use technology effectively. Experience in a MAC environment preferred
- Exceptional organizational and multi-tasking skills; attention to detail is essential.
- Can manage interruptions graciously and effectively.
- A strong sense of self-confidence, self-awareness, and a self-starter.
- Keen judgment when facing multi-faceted issues.
- Nonprofit experience and/or property management experience preferred.
- Dedication to the Nonprofit and Philanthropic community and sector.
- Bilingual is a plus.
- Willingness to work collaboratively across team and organization.
- Positive attitude.
- Commitment to program development and efficiency.
Physical Demands and Working Conditions
This is a full-time non-exempt position, though additional hours and evenings may be necessary to attend events and functions. Work will include long periods of sitting and standing and driving, so reliable transportation and a valid driver’s license is required. Time will be spent on the phone and sitting in front of a computer. Some lifting up to 15 pounds may be required. The team is currently working remotely, with the plan to return to the office when it is deemed safe to do so.
What We Offer
Sobrato Philanthropies promotes equitable and rewarding compensation for its team. Salary is commensurate with experience, plus a competitive benefits package with perks including medical, dental and vision coverage; life insurance; 401(k) plan with generous employer match; paid time off; vacation and holidays; access to professional development resources; matching gift contributions; an Employee Assistance Program (EAP); cell phone reimbursement; public transportation passes; dedicated parking; stocked kitchen snacks and beverages; and many employee events and lunches!
Beyond competitive salaries, benefits and perks, joining Sobrato Philanthropies is an opportunity to build upon the Sobrato family legacy of strong values, deep commitment and large-scale community impact. Sobrato Philanthropies is dynamic, growing, encourages collaboration and continuous learning, and is committed to fostering a culture of inclusion. Our team has the opportunity to contribute immediately taking on meaningful work alongside caring, talented colleagues.